At Cake n Bake , we take immense pride in creating exquisite cakes that bring joy to your celebrations. We understand the importance of your special moments and strive to provide you with the best possible experience.
1. Cancellation and Refund Requests
If you need to cancel your order, please contact us at least 1 day before the scheduled delivery date fo advance booking dates.If ordered in the short period please contact us within 15 minutes of the order. We will initiate the refund process promptly.
2. Quality Concerns
- We ensure the highest quality standards in crafting our cakes. In the unlikely event that you receive a cake with quality concerns, please contact us within 1 hours of delivery.
- To assist us in understanding the issue, kindly provide clear images of the cake. Our team will review the concern and determine the appropriate course of action.
3. Refund Process
Refunds will be processed within 2 days after verifying the request. Please allow some time for the amount to reflect in your account, depending on your payment method and bank processing.
- Please note that slight variations in design and color might occur due to the handmade nature of our products.
- We are unable to offer refunds for cakes damaged after delivery due to mishandling or storage conditions.
5.No Returns of Cakes
At Cake n Bake, we put our heart and soul into creating each cake to make your special moments even more memorable. We want to ensure that you have the best experience with our cakes, and we’re here to address any concerns you might have.
However, due to the nature of our products, we have a policy of no returns on cakes. Here’s why:
1. Freshness and Hygiene: Cakes are delicate creations that require special care to maintain their quality and hygiene. Once a cake is delivered or picked up, we cannot guarantee its safety, as we have no control over the storage conditions.
2. Customized Creations: Each cake we make is a unique creation, tailored to your specifications. Because of the custom nature of our products, it’s challenging to accept returns, as we wouldn’t be able to resell or reuse them.
3. Handcrafted with Love: Our cakes are handcrafted with love and attention to detail. Any imperfections or variations in design are a testament to their artisanal nature. These minor differences do not impact the taste or quality of the cake.
Our Commitment to You
While we don’t offer returns, our commitment to your satisfaction remains unwavering. If you have any concerns about the quality or design of your cake, please reach out to our customer support team within 1 hour of receiving your order. We’ll work closely with you to find a solution that ensures your happiness.
Thank you for choosing Cake n Bake to be part of your celebrations. We value your trust and look forward to making your occasions extra special with our delicious and beautiful cakes.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.